Returns & Refunds
Last updated: September 7, 2026
Overview
Delunie accepts eligible return requests made within 30 days after delivery for purchases made directly through delunie.com. This policy does not limit rights available under applicable consumer law.
Return eligibility
To qualify for a standard return, an item must be unused, unopened, and in its original packaging, with proof of purchase. Product seals, labels, accessories, and included materials must remain intact.
For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they are defective, damaged, incorrectly supplied, covered by an offer-specific guarantee, or otherwise returnable under applicable law.
Starting a return
Email support@delunie.com with your order number, the item you want to return, and the reason for the request. Include clear photographs when an item is damaged, defective, or incorrect.
We will provide return instructions after reviewing the request. Do not send a return to our business contact address or any other address without authorization. Unauthorized returns may be refused or delayed.
Damaged or incorrect orders
Inspect your order after delivery. Contact us within 7 days if an item arrives damaged, defective, or different from what you ordered. We may request photographs of the item, packaging, and shipping label before offering a replacement, refund, or other remedy required by law.
Items that cannot be returned
- Opened or used personal-care products, except where defective, covered by an applicable guarantee, or otherwise protected by law
- Gift cards
- Items marked final sale, where final-sale exclusions are permitted by law
- Items damaged through misuse, improper storage, alteration, or failure to follow product directions
Offer-specific satisfaction guarantees
Some Delunie products or campaigns may include a separately advertised satisfaction guarantee, including a 180-day guarantee. When such a guarantee is clearly displayed on the relevant product or offer page at the time of purchase, it applies to the eligible product according to the stated conditions and supplements this standard policy. Contact us with your order number to make a claim.
Exchanges
The fastest way to obtain a different item is to complete an approved return and place a new order. Replacement handling for damaged or incorrect goods will be explained when we review your request.
European Union and United Kingdom cancellation rights
If mandatory law in your location gives you a cooling-off right, you may cancel an eligible distance purchase within 14 days after delivery without giving a reason. After notifying us, return the goods within the period required by applicable law. You are normally responsible for return shipping unless the goods are faulty or not as described. This right may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
Refunds
After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or card issuer to post the refund after we process it.
Original shipping charges are not refundable unless the return results from our error, the goods are defective, or applicable law requires a refund. If more than 15 business days have passed after we approved a refund, contact support@delunie.com.
Order cancellation
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a cancellation after processing or fulfillment has started. If the order has shipped, the return rules above apply.
Contact
Email: support@delunie.com