FAQs

Last updated: September 7, 2026

Orders

How do I know my order was received?

After checkout, you should receive an order confirmation at the email address provided. If it does not arrive, check your spam folder and contact support@delunie.com.

Can I change or cancel an order?

Contact us as soon as possible. We cannot guarantee changes after processing or fulfillment has started.

Shipping

When will my order ship?

Orders are normally processed within 2 to 5 business days. Delivery estimates begin after dispatch and vary by destination. See our Shipping Policy for details.

Where is my tracking information?

Tracking is emailed when available. Carrier systems can take several days to display the first scan.

Returns and guarantees

What is the standard return window?

Eligible return requests may be made within 30 days after delivery. Hygiene restrictions apply to opened or used personal-care products. Offer-specific satisfaction guarantees displayed on a product page at the time of purchase continue to apply to that eligible product.

Product use

How should I use a Delunie product?

Follow the directions and warnings on the product label. Stop use if irritation occurs. If you have a medical condition, are pregnant or nursing, take medication, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

How can I get more help?

Email support@delunie.com and include your order number when applicable.